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Road Assistance and Emergencies

Road Assistance and Emergencies

If you are involved in an accident (where a third party is involved), please follow these recommendations:

  1. Remain calm
  2. Do not move the vehicle until an authority (police) tells you so
  3. Dial 911, report the accident and request assistance
  4. Dial the insurance company @ 800-7825-4827
  5. Turn on the emergency lights or flashers, put on the safety vest and place the two safety triangles 35 feet away from the rear of vehicle
  6. Dial Avis @ 2509-5950

Reliable emergency road hazard assistance at a reasonable additional daily charge is provided. Roadside SafetyNet emergency services include:

  1. Lockout Service - Gain entry when keys are locked inside the vehicle
  2. Jump Start - If your vehicle experiences battery failure, we'll provide a jump start
  3. Flat Tire Assistance & Replacement - We'll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility
  4. Fuel Delivery - If you run out of gas we deliver up to two gallons

In case of any Emergency

Dial 911 from any telephone in the Central Valley only (San José, Cartago, Heredia, Alajuela).

This service is not available in the provinces of Guanacaste, Limón and Puntarenas, it will redirect your call to the nearest hospital or police station.

The service offers a bilingual operator 24 hours a day.