Frequently Asked Questions

About Protections

Yes there is.

You will be required to buy Additional Liability (ALI) due to CDW protects only Avis car.

If you choose this option the hold on your credit card will be US$2,000.

Yes you can use your credit card’s CDW.

You must contact the card issuer before the rental and get written proof of the coverage to be presented at the counter at the time of rental.

We always recommend our protections due to they are more comprehensive than credit card’s CDW.

Yes you are.

The car must be returned in the same exact condition as it was received when rented.

That is why we recommend our best protection package to cover the car that releases you from any financial responsibility in case of collision, damages or if the car is stolen.

  1. Partial Damage Waiver (PDW): releases you from financial responsibility in case of collision, damages or if the car is stolen. With this protection you are responsible for a deductible up to US$1.000 in case or damages or US$2.000 if the car is stolen
  2. Loss Damage Waiver (LDW): is a protection that releases you from any financial responsibility in the event of collision, damages or if the car is stolen. This protection does not cover windows nor tires
  3. Additional Liability (ALI): LDW and PDW include third party liability up to US$200M, however Avis offers a coverage extension up to USS$1.0MM with this protection
  4. Windows & Tire Coverage (WTC): This protection is designed to release you from any financial responsibility for damages to the car windows (including front and rear windshield), tires and rims

Driving Costa Rica

Avis cars are allowed to be driven only in Costa Rica; you cannot drive outside of the country.

Depending on the model it may have a very limited coverage in Costa Rica. Some will work only near the biggest towns in Costa Rica and will cease to function in the farthest places (where you will need it the most).

We offer Garmim GPS equipments that are guaranteed to work flawlessly anywhere in Costa Rica and come with the most complete tourist and geographical software available.

Speed limits may vary with the roads. Some highways will tolerate you driving at 100 km/h. Some others allow you to drive at 80 km/h. The speed limits will always be posted on the roadside.

Our best advise, however, is to enjoy the beautiful landscape and take it easy on speed.

All traffic violations are the complete responsibility of the person who signs the rental agreement.

Traffic tickets must be reported at return in order to include them in the amount to be paid; otherwise they will be collected later on your credit card plus an administrative fee.

NONE of Avis cars are allowed to be driven through rivers, ponds, flooded roads or similar environments.

According to the rental contract, all water-related damage or misuses of the rented vehicle make you financially responsible for all the repairs.

Road Assistance and Emergencies

If you are involved in an accident (where a third party is involved), please follow these recommendations:

  1. Remain calm
  2. Do not move the vehicle until an authority (police) tells you so
  3. Dial 911, report the accident and request assistance
  4. Dial the insurance company @ 800-7825-4827
  5. Turn on the emergency lights or flashers, put on the safety vest and place the two safety triangles 35 feet away from the rear of vehicle
  6. Dial Avis @ 2293-2222

Reliable emergency road hazard assistance at a reasonable additional daily charge is provided. Roadside SafetyNet emergency services include:

  1. Lockout Service - Gain entry when keys are locked inside the vehicle
  2. Jump Start - If your vehicle experiences battery failure, we'll provide a jump start
  3. Flat Tire Assistance & Replacement - We'll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility
  4. Fuel Delivery - If you run out of gas we deliver up to two gallons

In case of any Emergency

Dial 911 from any telephone in the Central Valley only (San José, Cartago, Heredia, Alajuela).

This service is not available in the provinces of Guanacaste, Limón and Puntarenas, it will redirect your call to the nearest hospital or police station.

The service offers a bilingual operator 24 hours a day.